Frequently Asked Questions

Delivery times vary by location:

• Metro Cities: 3-5 business days
• Tier 2 Cities: 5-7 business days
• Remote Areas: 7-10 business days

Custom or pre-order items may take 10-15 business days. You'll receive tracking details via email once your order ships.

Yes! We offer free standard shipping on all orders above Rs. 5,000. For orders below this amount, a flat shipping fee of Rs. 150 applies.

Express shipping (1-2 days) is available for an additional Rs. 300 for metro cities.

Yes, we ship worldwide! International shipping times range from 7-21 business days depending on the destination. Shipping costs are calculated at checkout based on weight and destination.

Please note that international orders may be subject to customs duties and taxes, which are the responsibility of the customer.

Once your order ships, you'll receive an email with a tracking number and link. You can also track your order by:

• Logging into your account and visiting "My Orders"
• Clicking the tracking link in your shipping confirmation email
• Contacting our customer service with your order number

We offer a hassle-free 7-day return policy for unused items in original condition with all tags attached. Items must be:

• Unworn and unwashed
• In original packaging
• Free from any damage or alterations
• Accompanied by the original invoice

Custom orders, blouses, and sale items (marked final sale) are not eligible for return.

To initiate a return:

1. Log into your account and go to "My Orders"
2. Select the order and click "Return Item"
3. Choose your return reason and preferred refund method
4. Pack the item securely in original packaging
5. Our courier will pick up the item within 2-3 business days

Alternatively, you can email us at returns@andham.com with your order number.

Refunds are processed within 5-7 business days after we receive and inspect the returned item. The refund will be credited to your original payment method:

• Credit/Debit Cards: 5-10 business days
• UPI/Net Banking: 3-5 business days
• Cash on Delivery: Bank transfer within 7 days or store credit immediately

We currently do not offer direct exchanges. If you'd like a different item, please return the original item for a refund and place a new order. This ensures faster processing and availability of your desired item.

Store credit is issued immediately upon return approval, allowing you to reorder right away.

Yes! All our Kanjeevaram, Banarasi, and traditional silk sarees are certified handloom products sourced directly from weavers' cooperatives. Each piece comes with a Silk Mark certificate of authenticity.

We work directly with artisan families to ensure fair wages and preserve traditional weaving techniques. Your purchase supports these artisan communities.

Kanjeevaram Silk: Heavier, more luxurious silk with gold/silver zari work. Traditional bridal choice. Stiffer drape. Weight: 700g-1.2kg.

Soft Silk: Lighter, more fluid silk that's easier to drape and carry. Suitable for daily wear and office. More affordable. Weight: 400-600g.

Both use pure mulberry silk, but Kanjeevaram has a higher silk density and traditional temple border designs.

Yes, all our sarees come with an attached unstitched blouse piece (0.8-1 meter). The blouse fabric matches the saree border or body design.

Some sarees come with "running blouse" (same fabric as saree body), while others have contrast blouses. This is mentioned in each product description.

Ready-made blouses are available separately in our Blouses section.

We make every effort to display colors accurately, but slight variations may occur due to:

• Screen calibration differences
• Photography lighting
• Dye lot variations in handloom fabrics

Handloom sarees may have slight irregularities in weaving or color, which are characteristic of authentic craftsmanship and not defects. We mention any significant variations in the product description.

• Dry Clean Only: Never machine wash silk sarees
• Storage: Store in a cotton/muslin cloth, not plastic
• Refolding: Refold every 3 months to prevent crease marks
• Sunlight: Avoid direct sunlight to prevent color fading
• Perfume: Apply perfume before wearing, not after

Use neem leaves or sandalwood sachets in storage to prevent moth damage naturally.

Yes, but with caution:

• Use low heat (silk setting)
• Always iron on the reverse side
• Use a thin cotton cloth between iron and saree
• Never iron zari/gold borders directly
• Steam ironing is preferable to dry ironing

For heavily embellished sarees, we recommend professional steam pressing only.

Do not attempt home washing. For stains:

• Blot (don't rub) fresh stains immediately with clean dry cloth
• Sprinkle talcum powder on oil stains before dry cleaning
• For water spots, let it dry naturally and take to dry cleaner
• Never use bleach or harsh chemicals

Take stained sarees to a specialist dry cleaner experienced with silk and zari work.

Click the person icon in the header or "Account" at checkout. You can register using:

• Email and password
• Google account
• Phone number with OTP

Having an account lets you track orders, save wishlists, and check out faster.

Click "Forgot Password" on the login page. Enter your registered email address, and we'll send you a password reset link valid for 24 hours.

If you don't receive the email within 5 minutes, check your spam folder. For further assistance, contact support@andham.com.

Yes, we offer special pricing for bulk orders (5+ sarees) for weddings, corporate gifting, or retail. Benefits include:

• 10-25% discount depending on quantity
• Custom bulk packaging
• Personalized service from our team
• Priority processing

Email wholesale@andham.com with your requirements for a custom quote.